The support process steps
- When the support issue arises collect data
- At the moment that a support issue arises, starting writing down all the information
you can collect about the event that occurred that caused you to need support.
For example:
- What feature of ourSLO.com were you using when trouble arose?
- What happened exactly?
- Did you get an error message? What was it?
- What was the date and time?
- What was the effect of the problem?
- Come to this page and fill in the form below
Why should you not try to reach support by telephone?
- Cut out the middleman and omit errors
- When you record your support issue here, you can record the data accurately
and have it before our support engineers immediately without the exasperation of attempting to
vocalize your problem over the phone.
- When you write things down the chances are greater that the information you provide is
more complete and accurate.
Support Form
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